Refund policy

Refund Policy – NATIV Foods
At NATIV, we are committed to providing premium, regenerative products that reflect our dedication to quality, sustainability, and care for the environment. Every product is the result of an enormous amount of energy and care. However, we understand that sometimes things can go wrong, and we strive to make things right when they do.

Refunds are offered on a case-by-case basis and require adequate reasoning or clear evidence that something is wrong with the order. 

Conditions for Refunds:

• The product is faulty, damaged, or spoiled.
• There is a discrepancy in the order (e.g., incorrect or missing items)

Requirements for Refunds:

• Contact us within 7 days of receiving your order.
• Provide a description of the issue, supported by photos if applicable.
  

We will assess your claim and may offer a refund, replacement, or credit for future purchases.

Important Notes:

• Refunds are not provided for change-of-mind requests.
  In cases where product concerns are unclear or unsubstantiated, we reserve the right to decline a refund.
• Refunds may take 5–10 business days to process after approval.

We appreciate your understanding and support of our mission to produce premium, regenerative products. If you have any questions or concerns, please don’t hesitate to reach out to us at info@nativfoods.com

Thank you for choosing NATIV Foods!