Shipping policy

Shipping Overview

At NATIV Foods, we ship Australia-wide to ensure you can access our range of wholefood nutrition products wherever you are.

We aim to dispatch all orders as quickly as possible, with both standard and express shipping options available at checkout.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order size.

  • Free express shipping is available on all orders over $150 (AUD)

  • Orders under $150 will incur a shipping fee, calculated at checkout

Dispatch Timeframes

Orders are typically processed and dispatched within 1–2 business days.

During peak periods (such as product launches or promotions), dispatch times may be slightly extended.

You will receive a confirmation email with tracking details once your order has been shipped.

 

Delivery Timeframes

Delivery times vary depending on your location and the shipping method selected:

  • Express shipping: Typically 1–3 business days

  • Standard shipping: Typically 2–8 business days

Please note these timeframes are estimates only and may vary due to factors outside our control, including carrier delays.

 

Shipping Locations

We currently ship Australia-wide only.

If you are located in a remote or regional area, delivery timeframes may be longer.

 

Authority to Leave

By placing an order, you authorise the courier to leave your parcel in a safe place if no one is available to receive it, unless otherwise specified.

NATIV Foods is not responsible for parcels once they have been marked as delivered.

 

Incorrect Addresses

Please ensure your shipping address is correct at checkout.

NATIV Foods is not responsible for orders delivered to incorrectly supplied addresses. If an order is returned to us, additional shipping fees may apply to resend it.

 

Delays and Carrier Issues

While we work with trusted delivery partners, delays can occasionally occur.

NATIV Foods is not liable for delays once an order has been dispatched, however we will always do our best to assist you in tracking and resolving delivery issues.

 

Damaged or Missing Items

If your order arrives damaged or if items are missing, please contact us at [insert email] within 48 hours of delivery with your order number and supporting photos where applicable.

We will assess the issue and arrange a replacement or refund where appropriate.

 

Contact

For any shipping-related enquiries, please contact us at: info@nativfoods.com.